Dony Diof llc
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact to our delivery services at this stage, however we
Shipping Policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Estimated Delivery Times
| Shipping Region | Carrier | Estimated Delivery Time | Shipping Cost |
|---|---|---|---|
| United States | USPS/FEDEX/DHL | 5-7 business days | Free |
| United Kingdom | FEDEX/DHL | 4-6 business days | Free |
| Europe | FEDEX/DHL | 6-10 business days | Free |
| Worldwide | International Shipping | 10-15 business days | Free |
Order Tracking
When your order has shipped, you will receive an email notification with a tracking number to check its status. Please allow 48 hours for the tracking information to update.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [[email protected]] with your name and order number.
Shipping to P.O. Boxes
We do not ship to P.O. Boxes. Please provide a physical address for delivery.
Returns, Refunds, and Exchanges
We accept returns within 30 days of delivery, provided that the item is unused and in its original condition.
- Refunds will be issued minus the return shipping costs, which are the responsibility of the customer.
- If your item arrives damaged, please email us immediately at [[email protected]] with your order number and a photo of the item’s condition. We will address these cases individually and work towards a satisfactory solution.
- For full details, please check our [Return Policy].
For any further questions, please contact us at [[email protected]].