Dony Diof llc
Refund Policy
Return & Exchange Policy
If you’re not completely satisfied with your BERBERHANDMADE product, don’t worry! Below are our most frequently asked questions about returns and exchanges. If your question is not listed, feel free to contact us at [email protected].
How do I place a return or exchange?
We’re sorry that your order didn’t meet your expectations. Please reach out to [email protected] with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
What is your return policy?
- All returns must be initiated within 30 days of receiving your order.
- Products must be unused, in their original condition, and in the original packaging to be eligible for a return.
- Shipping costs are non-refundable, and the cost of return shipping is the responsibility of the customer unless the item is faulty or incorrect.
- If you need assistance with your return, email us at [email protected].
How do I process a return?
- Securely pack the items in a box.
- Attach the return mailing label to the package (if provided).
- Use the address listed and affix the appropriate postage.
- Ship the package using your preferred shipping provider.
- If you didn’t receive a return label, please contact us at [email protected].
⚠️ Important: If you received a faulty product, email us before returning it, so we can assist you with the return process and provide an appropriate solution.
How long does it take to process a return?
Once we receive your returned item, we will process your refund within 5-10 business days. Credit card refunds usually take an additional few days to appear on your statement.
What should I do if I receive the wrong product?
We sincerely apologize if you received a product different from what you ordered! Please email us at [email protected] with your order number and a photo of the incorrect item, and we’ll make it right.
Can I return a product if I am not happy with it?
Yes! You may return your item within 30 days of receiving your package, following the return process outlined above.
Orders Purchased from Other Retailers
If you purchased your product from a third-party retailer, their return policy will apply. Please contact the shop where you made your purchase.
appropriate solution.
NOTE: If your order has not been purchased via www.Darihandmade.com the return policy applied of the shop where you did purchase the product.